Re-route Options:
| Request product information - non-sales | Customer requests brochure or other product-related information. |
| Request applications training | Training for hospital professionals on the use of specific GE Healthcare equipment. |
| Request Continuing Clinical Education | Healthcare professionals seeking continuing education credits from non-product education. |
| Request Centricity Education | Training healthcare professionals on Centricity electronic medical records (EMR) systems. |
| Request Service & Repair Training | Training healthcare professionals responsible for servicing and maintaining equipment. |
| Purchase accessories & supplies | Diagnostic imaging accessories and supplies. |
| Report a security concern | Physical security concerns only. |
| Wrong modality or request type |
Re-route Options
| Request a quote |
Customer explicitly indicated that s/he wanted a quote on product/service
|
| Request a demo |
Customer explicitly indicated that s/he would like a sales rep to give a demo
|
| Request immediate sales follow-up |
Customer states that s/he wants a sales rep to call immediately
|
| Request product information - non-sales |
Customer requests brochure or other product-related information |
| Request Advisory Services |
Healthcare systems that want to improve operational and clinical performance through advisory services |
| Purchase accessories and supplies |
Diagnostic imaging accessories and supplies for CT and PET/CT, MRI, Nuclear Medicine, Molecular Imaging, X-Ray, Mammography or Ultrasound |
| Report a security concern |
Need to report physical security concerns only |
| Submit a media/PR inquiry |
All requests for Media should be forwarded to a specific website and handled by Ben Fox |
| Request continuing clinical education |
Healthcare professionals seeks continuing education credits from education courses |
| Request applications training |
Training for hospital professionals on the use of specific GE Healthcare equipment |
| Request Centricity education |
Healthcare professional requests training on Centricity Electronic Medical Record (EMR) and hospital billing software |
| Request service and repair training |
Healthcare professional requests training on how to service and maintain equipment |
The AUTOMATIC RESPONSE options will send a message to the customer and close the inquiry
| LCS Carefusion Accessories & Supplies Inquiry |
Provides Carefusion Customer Support phone number and website
|
| Equipment service inquiry |
Provides GE Healthcare Mainenance phone number and the GEHC servic shop wed abdress for purchase of parts, accessories, and education.
|
| Contact us by phone for non-service inquiries |
Provides GEHC product line phone number
|
| Ultrasound probe disinfection inquiry |
Provides link for clanining, disinfection, and gel products website as well as Trophon website link |
| Site Planning/Project Management Inquiry |
Provides site planning portal link and phone number to contact project management team |
| Career/Job Seeker Inquiry |
Provides GE careers link |
| Patient/Medical Inquiry |
Notes that GE cannont provide medical advise and refers customer to their healthcare provider |
| Distributor Inquiry |
Notes GE does not accept propositions/inquiriers through the web |
| Charitable Donation/Grant Inquiry |
Provides link for donation request form |
| Student Inquiry |
Provides GEHC link as well as product link, noting GE does not publish pricing information |
| HR/Benefits Inquiry |
Provides OneHR portal link, benefits center phone number, and link option for live chatting |
| GoldSeal/Refurbished Equipment Inquiry |
Provides link for selling/trading in equipment as well as link to our GS product website |
| LCS Manuals Inquiry | Refers customer to our common document library with instructions for finding product specific documentation |
| Data sheets | Lets customer know data sheets can be found on our website |
| Billing inquiries | Provides phone information for accounts receivable department |
If you have questions about this process, please contact [email protected]