take on average less than 10 seconds to answer your calls should you need to speak to us about servicing your GE Healthcare equipment
We know that you have no time to lose in that difficult moment.
That’s why, with our Remote Service offering, you can have access to our team of 130 remote experts to give you real-time service solutions. When your system is connected, 37%* of failures are resolved remotely.
to our remote engineers to reduce your dependency on waiting for a field engineer to come on site. Through secured video sharing, the AR application enables one of your on-site resources to directly share their point of view when experiencing an issue and bring the most advanced GE expertise “on site” in minutes.
GE remote engineers and your on-site contact will be able to share documents and interact directly on the video to ease the troubleshooting and reduce the downtime associated. Augmented Reality can support your on-site resource even if your systems are not connected, as it creates a virtual link between GE Healthcare and your equipment.
provides fast, easy ordering experience anytime day or night for GE parts and Accessories.
If a visit is needed, we have a team of more than 1,680 field engineers across Europe to help you fix any problem you might encounter.
More than 80%* of failures are solved remotely or in the first visit when it’s needed.
GE Healthcare also offers Repair Centre services on all portable devices with 7 repair centres across Europe
(Spain, Italy, France, UK, Germany, Russia, Hungary).
Connectivity is key for GE Healthcare to be able to provide remote support. There are many benefits associated with connecting your machines, including higher uptime due to direct remote support by GE experts, online technical and clinical support, enhanced analytics and decision support, the ability to perform remote health checks and secured communication. If you would like support in getting connected please fill out the following form