Ultrasound Remote Support

Fast access to GE Healthcare experts whenever you need it thanks to remote connection

Get connected

Expert Live Support

At GE Healthcare, to provide you with the best possible support, we transform the way of delivering Services with a remote solution powered with both digital tools, enhanced connectivity & clinical expertise.

Starting 2021, for all acquisition of an ultrasound system, you benefit from Expert Live Support: unlimited* remote support for all your clinical and technical questions.

« Now is the time when medical staff need all the support they can get, it is today that we must offer them the best support, it is today that they need to unleash the full potential of their faculties so they can offer accurate diagnoses, care and treatment. We are here to help them do it. »

Julien Delbor – GM Ultrasound Life Cycle Solutions Europe

*Depending on the country where you are located

Why do I need to get my system connected?

Having your system connected will benefit you in several ways:

Help save time:
  • 30% of issues on an ultrasound system are repaired remotely and often 3 times quicker*
  • If your ultrasound cannot be repaired remotely, 90% of issues are resolved on the 1st visit.*
  • Help to save time by minimizing downtime with fast access to GE experts
Make full use of your console’s capabilities with clinical support
Keep your ultrasound system up to date:
  • With the latest break through technologies thanks to remote software upgrades.
  • With the latest security features thanks to OS patches installed remotely.
Optimize your ultrasound fleet
  • Maximize asset utilization and budget management
  • Keep an eye on equipment maintenance with iCenter
The privacy and security of your practice and your patients is controlled
  • We follow GDPR law and we are ISO 27001 certified
Downloads

*GE Internal data

You are the center of our Universe

“We have found the GE Insite Remote Service tool to be a really useful addition to the service that GE Healthcare offers, and which has helped to keep our ultrasound department operational. We may get a phone call or an email from GE warning us that they have received a system alarm related to overheating so we can quickly check that the air filters have been cleaned. However, if that’s not the issue then we can ask them to investigate further. They are able to diagnose issues remotely so that parts can be dispatched to arrive in time for the engineer visit.”

“The early warning that Insite offers means that faults can be rectified before machines even breakdown. They can continue to be used with an appointment in place for an engineer visit and the parts to arrive. As the issue is identified remotely the machine only needs to be taken out of service for one engineer visit so the effect on the department is less disruptive.”

Mrs Samantha Frater, Radiology Superintendent, Ultrasound – Northampton General Hospital
This testimonial has been done without any rewarding and the only contractual relationship is linked to the use of a GE medical device

STAR – Saving Time with Augmented Reality

With the mobile application STAR, you have one entry point for education purpose:

  • Get trained to your new product virtually thanks to Augmented Reality with knobology support and video tutorials
  • Access our user’s communities and their education program
  • Contact your local customer service center directly through the app and get help from our GE Healthcare experts remotely
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